Hospitality I.T. EPoS Solutions ~ newsletter-issue-3 ~ Hospitality I.T. News ~ Belfast and Dublin

Maitre'D EPoS...
with email reports right on your iPhone or iPad

MaitreD can now send reports directly to your iPhone , iPad or Blackberry
- Receive timed alerts direct to your email
- Labour Cost, Sales, Voids, Discounts, Profit Analysis
- Select ANY report in the Maitre'D EPoS system and easily set it up as an email report
- Keep in touch with your business from anywhere
  Contact us today for your customised demonstration.

Maitre'D EPoS... now with real time Online Ordering

MaitreD can now be integrated directly with your company website to allow your customers to place real time orders online.
- Has the look and feel of your existing website
- Single store or multiple chain compatible.
- Integrates directly into your Maitre'D EPoS system
- Increase average customer spend, improve customer loyalty, repeat last order and much more...
  Contact us today for your customised demonstration.

EPoS system for your Coffee Shop...
- Want to benefit from increased profitibility?
- Monitor the wages bill with Maitre'D Time & Attendance?
- Get your trading reports delivered to your email inbox?
- Give something back - impliment customer loyalty at no extra cost!
- Control your costs whilst maximizing the bottom line.
All these features and more could be yours for the price of a cappuccino a day!

MaitreD EPoS - class leading point of sale software
for your hospitality business...

With features including:

Wireless handheld solutions	Full Touchscreen functionality	Manager functions available on POS
Delivery & Dispatch module	Frequent Diner	Manager functions available on POS
Floor management	Gift card and loyalty program interfaces	Fine Dining

Hospitality I.T. EPoS Solutions ~ newsletter-issue-3 ~ Hospitality I.T. News ~ Belfast and Dublin

Increased revenue & customer satisfaction...

MaitreD allows you to customise marketing programmes, offering flexible configuration of frequent diner rewards to meet your specific marketing needs.

Ability to schedule promotions according to day of the week & time of day
Variety of ways to reward customers eg, buy 2, get one free
Rewards based on either Items Purchased, no. of points earned or no. of visits
Random coupons can be printed on customer bill for rewards

Based in Dublin on the corner of Wiliam Street South and Chatham Row, Metro Café is a long established and bustling venue.

With both indoor and outdoor seating areas, an EPoS Solution that could help manage these busy and sometimes ‘hard to see’ tables was essential.

Maitre’D Table Management was the answer with its multi-layer floor planning and active status feedback. This has allowed Metro to easily review not only free and occupied tables, but also at what stage of the meal the customer is at.

Opening from 8am-9pm seven days a week, Metro were aware that they had to keep tight control of staffing costs. The Maitre’D Time & Attendance module has been used along with the Biometric Reader to allow secure staff login and assist Metro with easy to follow but indepth employee time reporting.

The owners, in discussion with Hospitality I.T., enquired as to whether it would be possible to provide sales and trading condition feedback online. Hospitality I.T. designed a secure online form that is completed by Duty Management on a daily basis and which submits total sales, covers, void detail and time & attendance costs, along with general trading condition information to the owners via email. This allows them to be aware of all aspects of their business on any given day.

“By investing in such technology the company is now ‘future proof’ and has control over all facets of our business. We are now limitless in terms of where we can go, with the exposure we now have to key information” stated Conor Kavanagh, Manager Metro Café.

Hospitality I.T. with their Maitre’D EPoS solution have been selected as the point of sale technology partner for the new and exciting Coffee Republic franchise chain throughout Ireland.

The first Coffee Republic Deli in Northern Ireland opened recently at the Abbeycentre in Newtownabbey, representing a £200,000 investment.

The unique Deli format combines the same great coffee that is Coffee Republic’s heritage with a serious hot and cold fresh food range, served in a quick service environment.

Behind the concept are local entrepreneurs Siobhan and Robert Mooney, Coffee Republic’s Master Franchisees for Northern & Southern Ireland. The duo, no strangers to the service sector, are responsible for bringing the premium, international brand initially to Northern Ireland and plan to sub-franchise five additional Coffee Republic Delis over the next twelve months.

Maitre’D EPoS is perfectly suited to chain-syle businesses with it’s e-Global Head Office solution. Maitre’D is available across 20 countries with 40,000 installations in all styles of food and beverage business from cafés to nightclubs, fast service to fine dining, and from single sites to chains spread right across the globe.

The requirements for Coffee Republic were extensive and highly specific. The system had to be very end-user friendly yet have the depth of data required for a chain business to analyse and develop trading strategies.

Each store would typically have either one or two tills, with all stores having Stock Control, Time & Attendance and Accounts Receivable modules to assist with the day-to-day management reporting.

The Head Office e-Global server is updated nightly with sales and all module data to allow the Head Office to review performance across the group and maintain an up-to-date picture of business throughout the chain.

The stores can be grouped by geographical region, franchisee or menu-level. This allows the Head Office to simply update individual stores or appropriate groups with any menu data changes with ease

“Coffee Republic, Ireland, chose Hospitality I.T. because we believed that in light of our expansion plans for Ireland, they could cater for our need for: excellent immediate support; accurate and timely information; an established and proven system; most importantly a positive approach to meeting our needs as the business develops. We haven’t been disappointed... crucial to our choice were the skills, knowledge and professional approach of the Hospitality I.T. team in building a business relationship.”

Siobhan Mooney (Master Franchisee for Ireland)

Hospitality I.T. were proud to recently complete an installation in the long established Dormans Bar & Grill, Coalisland.

This busy bar & restaurant complex needed a system that could fulfil the varied needs of a business with public bar, lounge & restaurant, and at the same be highly user-friendly.

The owners and management needed to install a system with the minimum of fuss and disruption to trade.

Having previously used another touchscreen system, the owners were clear about their desired functionality and requirements in a new system. Stability was high up the list of essential criteria along with in-depth reporting, employee management, stock control, profit analysis and customer loyalty.

Cathy Dorman, (owner) said:

“We spoke to 6 or 7 till companies but Hospitality I.T. were the only supplier that actually knew and understood the requirements of a bar and restaurant. I had decided to buy their product almost immediately!

With the transfer from one system to another complete within a morning, staff had next to no problems with the new system. I found the support brilliant, with Hospitality I.T. being able to access our tills in seconds. The service hours are excellent and the product is brilliant. I have since purchased the Time and Attendance module which has assisted the business financially and operationally. I would recommend Hospitality I.T. to anyone”

Maitre’D has a secret.... Included in the core application, Maitre’D has Customer Loyalty built right in! No additional modules are required to be purchased, and what’s even better - it’s simple to set up and maintain!

Maitre’D allows any business to have an advantage over its competitors by attracting and rewarding repeat custom.

Imagine your customers gaining points you have designated against specific items or product groups, receiving details of these points on their receipts and using points as part-payment against future transactions. Create a scheme as varied as your imagination allows, and Maitre’D can manage it.

With Maitre’D EPoS, you can collect your customers’ information and create a loyalty profile for them.

You can also create groups of customers for ease of promotion management. Every time the customer makes a purchase, Maitre’D will prompt the till operator to award loyalty points for the transaction. This can be done by either using a branded magnetic swipe card or a barcode token.

Points awarded can differ according to the items purchased and can be multiplied by key trigger products or promotions. At every stage, the customer receives a receipt indicating current points, points awarded for this transaction and new points total.

With points having a financial value, redemption is a breeze. Once a customer has built sufficient points, they can use these points as either part or full payment of a future transaction. Maitre’D automatically checks if the point value is sufficient and accepts or declines the payment accordingly.

Benefits to your Business

• Build your customer repeat business

• Promote slow items with high point values

• Know your customers’ spending patterns

• Reward loyal customers

• Keep in touch with your customers

• Differentiate your business with added value

Why not contact us to discuss how customer loyalty can add extra revenue to your business and start benefiting from repeat business today!

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Testimonials

As a new business spread over 3 floors with a restaurant and 4 bars, we were looking for an EPoS system that was user-friendly, could effectively manage all our stock control, give us detailed reports and didn't crash in busy times like systems I have used in the past....Maitre'D has far exceeded my expectations, and the support provided by Hospitality I.T. has been excellent. The installation was painless and the training provided was very detailed - they are always at the end of the phone and can dial in to assist with any issues there and then. I've placed a few calls to the out of hours number that have always been returned within 5 minutes by an engineer, even one who was playing football at the time!

In summary, an excellent system and an excellent company offering great support with very durable hardware and a very user friendly Back Office system. We'd happily recommend the Maitre'D system and Hospitality I.T. to anyone wishing to install an EPoS system that can really help improve the running of your business, no matter what the size.

Stephen Brown, Manager, 21 Social (Belfast)

We wanted a new system that could give us a faster service to suit our busy hotel, in turn increasing customer satisfaction and profitability.
The system suits the many areas of our business and has proven to be efficient and user-friendly. Since installing Maitre'D we have increased the speed of service and are now able to monitor our stock results so much better.

One report that we have found very successful is the Item Report Per Employee report. We use this for a Food & Beverage staff incentive scheme which has proved very popular with the staff and has increased our average spend per customer.

The installation was very speedy and all our requirement were easily met. Support is a valuable asset and critical to our business and we always receive a quick response, which is much appreciated in our demanding work environment. Overall I find Hospitality I.T. to be friendly, quick, prompt with service and a thoroughly professional team!

Madeline Nugent, General Manager (Beechlawn House Hotel, Dunmurry)

We had a lot of requirements in a system for our new restaurant – including the need for it to be user friendly whilst also allowing detailed reporting and statistical information.

The physical installation of the equipment was achieved with no fuss, training was achieved swiftly, and the trainer was very knowledgeable. The support provided to us is very good and the response is quick. We find the Hospitality I.T. staff to be friendly and patient.

The Maitre'D system offers very detailed analysis and runs very well on a day to day basis. Hospitality I.T. have a personal approach to business and are very knowledgeable on the system...we would highly recommend Hospitality I.T. to any business.

Nikki Wissell, Administration Manager (Roly Saul Restaurants, Dublin)

We were looking for a new system because our old till and software didn't give us the scope we needed. We needed better software for keeping a check of stock, the ability to add/remove products, ease of use for staff and new functions such as bar tabs etc. Maitre’D has been very easy to use and has satisfied all our requirements and more.

The installation was very quick and easy and we were updated with information step by step.

The support from Hospitality I.T. has been great. Any issues we have had have been easily resolved with a quick phonecall or email.

Hospitality I.T. have helped us through every stage from choosing a product that would suit us to making sure we are consistently happy with the product/service.

Lorraine Cummins, Front of House Manager (Queens Film Theatre, Belfast)

We found the Maitre’D EPoS system to be very easy to use with fast and efficient support available when we need it. Excellent service and value for money - as they say, it does what it says on the tin...
Reports and management information is easily achieved from the back office system.

The installation was very smooth as we had several meetings to discuss the solution prior to install. Rory was able to provide the builders with detailed information on where the cat 5's needed to be located and advise where the best place was to locate tills etc. Also, Sinead was super at programming and of course training the staff. I don't believe any organisation should be without Maitre'D. I also believe that the guest reservation system GuestCentrix is definitely the first choice for reservation systems because it links directly to Maitre'D...I regret not installing this in Dukes. If I was to do it all again it would be both systems together. Support from Hospitality I.T. is excellent, friendly, efficient and nothing is any trouble. Excellent products & systems, great staff and super tills!

Joanne McCourt, General Manager (Dukes Hotel at Queens, Belfast)

We needed a POS system which would interface with Opera (Micros Fidelio) and give us a full suite of applications from purchasing through to back office accounting spread over a wide range of bars and restaurants.

Maitre’D has given us better cash and stock control with integration to our front office system, avoiding missed charges. It has also allowed us to continually monitor guest demands and menu popularity so we can respond in a timely fashion to the market. The level of control has improved and the void sales in particular are much better handled.

The sales reports have allowed us to target cost issues and reconcile potential losses with reports being targeted to each department and available on many computers. The system lived up to the pre-installation promises. Training was concise and well directed; the installation was smooth and the after sales service very effective.

Support has been excellent, and I would have no hesitation is recommending the Maitre’D system and Hospitality I.T. team to any professionals who need and appreciate a high level of competence and co-operation.

John O’Carroll, General Manager (Radisson Blu Roe Park Resort, Limavady)

Since Hospitality I.T. installed Maitre’D and GuestCentrix into our hotel, we have achieved more efficient and trackable processing and overall improved management.

The reporting from both systems has enabled us to get a very detailed breakdown of revenue throughout the hotel. Our installation was excellent and the training and support ironed out any teething problems we may have had.

We always get a very swift response to any ongoing support issues, with any problems being dealt with quickly.

Sorcha Brady, Sales & Marketing Manager, La Mon Hotel & Country Club (Belfast)